<?xml version="1.0" encoding="UTF-8"?>
<dataroot xmlns:od="urn:schemas-microsoft-com:officedata">
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2015</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>305368</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>376462</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>81.1152254410804</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>6505</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>264522</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.4591527358783</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3514651</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>54004</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>30952</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>64</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>16886</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3524038</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.479166229195031</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>16689</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>16975</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.3151693667158</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>245</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>243</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.1836734693878</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5198</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5326</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.5966954562523</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>249</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>249</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4068</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4175</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.437125748503</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2015</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>271035</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>343204</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>78.9719816785352</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5807</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>246888</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.35207867535077</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3814358</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70108</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>39730</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>133</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>10740</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3534705</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.303844309496832</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>17206</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>17574</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.9059974963014</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>279</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>271</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.1326164874552</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4502</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4572</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>98.4689413823272</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>224</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>224</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4749</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>5022</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>94.5639187574671</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2015</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>203287</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>241047</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>84.3350052064535</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3804</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>164105</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.31802809177051</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3595701</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>38568</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>18110</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>597</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>11036</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3562185</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.309809849853391</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>15868</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>16255</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.6191940941249</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>257</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>247</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.1089494163424</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5448</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5617</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.9912764821079</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>183</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>183</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1560</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1760</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>88.6363636363636</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2015</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>258460</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>336332</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>76.8466872019314</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>8436</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>232716</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.62501933687413</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3534300</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>43849</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>13755</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>185</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>19092</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3520020</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.542383281913171</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>14672</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>14927</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.2916862062035</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>229</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>225</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.2532751091703</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6632</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6987</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>94.9191355374267</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>194</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>194</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>522</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>577</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>90.4679376083189</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2015</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>276972</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>342070</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.9693922296606</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>6572</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>240618</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.73130023522762</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3573261</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>45821</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>14191</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>90</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>11189</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3518322</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.318020920200027</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>19421</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>19675</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.7090216010165</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>235</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>234</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.5744680851064</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6293</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6520</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.5184049079755</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>203</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>203</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>894</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>974</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>91.7864476386037</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2015</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>259811</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>326740</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>79.5161290322581</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>7311</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>221669</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.29816077124</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3472448</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>61655</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>38213</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>539</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>8010</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3530792</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.226861282114608</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>17809</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>18222</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.733508945231</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>314</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>310</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.7261146496815</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4435</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4504</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>98.4680284191829</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>207</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>207</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4083</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4341</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>94.0566689702833</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2015</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>273099</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>349227</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>78.2009982046062</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>8111</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>250438</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.23872575248165</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3498888</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>58244</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>38962</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>2052</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>8596</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3527465</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.243687747433355</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>17935</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>18339</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.7970445498664</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>317</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>310</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.7917981072555</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4455</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4531</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>98.3226660781284</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>250</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>250</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>7223</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>7466</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>96.7452451111706</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2015</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>301410</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>372030</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>81.0176598661398</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>7019</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>250685</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.79992819674093</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3594408</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>51141</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>18490</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>601</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>26008</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3522645</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.738308855987475</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>19040</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>19258</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.8680029078824</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>198</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>191</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.4646464646465</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5620</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5758</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.6033344911428</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>263</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>263</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>331</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>371</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>89.2183288409703</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2015</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>300519</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>383126</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>78.4386859675407</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>7256</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>271529</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.67227441636068</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3569676</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>51452</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>33210</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>537</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>10508</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3525515</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.298055745047178</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>16438</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>16781</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.9560216911984</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>285</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>282</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.9473684210526</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4921</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5022</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.9888490641179</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>215</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>215</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>6855</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>7056</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.1513605442177</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2015</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>241646</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>296357</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>81.5388197343069</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4415</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>212713</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.07556660852886</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3592020</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>46502</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>23533</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>254</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>11250</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3555815</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.316383163916008</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>20983</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>21450</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.8228438228438</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>384</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>374</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.3958333333333</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6544</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6819</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.9671506085936</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>189</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>189</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3311</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3853</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>85.9330391902414</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2015</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>281223</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>375787</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>74.8357447170871</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>11710</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>274504</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.26587590709061</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3577242</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>57205</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>28172</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>457</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>14043</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3548540</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.395740219921432</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>25246</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>25786</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.9058403785</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>432</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>419</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.9907407407407</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6613</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6810</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.1071953010279</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>201</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>201</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>8144</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>9008</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>90.4085257548846</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2015</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>251971</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>313757</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.3076903463508</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>6407</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>225778</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.83774326993773</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3646447</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>72831</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>39606</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>77</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>13154</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3539999</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.371582025870629</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>20039</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>20410</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.1822635962763</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>266</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>260</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.7443609022556</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4699</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4845</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.9865841073271</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>197</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>197</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>5737</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>6154</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>93.2239194020149</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2016</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>293539</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>369547</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>79.4321155360482</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>6793</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>257107</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.64209064708468</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3621782</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>40206</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>24903</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>77</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>11903</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3573907</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.333052874627124</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>18539</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>18758</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.8324981341294</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>169</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>165</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.6331360946746</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5134</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5265</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.5118708452042</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>607</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>607</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4264</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4374</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.4851394604481</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2016</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>252696</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>313341</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.6456863289515</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5183</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>218515</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.37191954785713</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3694536</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>62910</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>43556</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>200</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>9900</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3584572</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.276183600162028</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>18240</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>18606</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.0328926152854</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>286</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>283</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.9510489510489</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4562</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4667</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.7501607028069</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>448</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>448</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3792</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4040</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>93.8613861386139</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2016</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>233197</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>271715</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>85.8241171816057</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>2978</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>182484</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.63192389469762</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3624715</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>40579</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>20338</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>114</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>12098</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3608253</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.335286910313661</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>15469</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>15901</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.2831897364946</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>342</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>332</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.0760233918129</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5579</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5925</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>94.1603375527426</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>357</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>357</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1438</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1676</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>85.799522673031</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2016</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>227405</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>272213</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>83.5393607211999</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4113</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>184365</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.23090065901879</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3498128</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>45692</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>19117</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>6069</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>11232</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3569988</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.314622906295483</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>18434</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>18685</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.6566764784586</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>200</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>191</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>95.5</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5131</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5318</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.4836404663407</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>367</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>367</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>683</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>760</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>89.8684210526316</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2016</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>245530</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>292547</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>83.9283944118381</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4106</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>197924</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.07453365938441</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3616867</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>45346</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>15320</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>5335</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>10020</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3566934</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.280913524051749</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>17398</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>17723</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.1662246797946</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>268</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>254</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>94.7761194029851</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6499</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6717</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.7545034985857</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>240</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>240</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1173</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1337</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>87.73373223635</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2016</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>263039</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>320496</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>82.0724751634966</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>7297</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>222372</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.28143831057867</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3622780</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>73885</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>36779</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>206</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>8174</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3581037</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.228257904065219</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>16801</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>17127</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.0965726630467</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>267</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>264</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.876404494382</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4455</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4549</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.9336117828094</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>396</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>396</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>2146</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2359</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>90.9707503179313</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2016</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>259253</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>314926</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>82.321878790573</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4506</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>219363</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.05412945665404</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3895542</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>52815</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>35392</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>3156</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>8188</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3578470</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.228812872540499</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>19722</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>20155</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.851649714711</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>362</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>358</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.8950276243094</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4812</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4940</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.4089068825911</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>474</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>474</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3990</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4153</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>96.07512641464</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2016</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>220718</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>274793</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.3215511312151</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5302</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>185264</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.8618619915364</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3590503</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>45308</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>25236</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>2402</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>13725</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3571734</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.384267137474403</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>20749</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>21003</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.7906489549112</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>212</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>208</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.1132075471698</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4616</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4716</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.8795589482612</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>399</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>399</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>595</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>648</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>91.820987654321</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2016</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>270443</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>327198</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>82.6542338278351</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4828</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>224764</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.14803082344148</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3615618</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>55629</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>27840</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>1257</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>9306</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3576306</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.260212632811622</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>19068</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>19399</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.2937264807464</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>262</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>257</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.0916030534351</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5250</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5437</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.5606032738643</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>503</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>503</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>6809</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>7140</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>95.3641456582633</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2016</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>269520</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>322869</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>83.4765802848833</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4001</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>224565</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.78166677799301</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3743421</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>49220</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>26038</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>57</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>9906</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3602667</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.274962964936809</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>23535</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>24019</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.9849285981931</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>427</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>415</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.1896955503513</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6405</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6634</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.5480856195357</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>425</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>425</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3771</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4333</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>87.0297715208862</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2016</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>285527</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>370383</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>77.0896612425516</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>8313</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>262999</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.16084852033658</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3792096</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>53525</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>31932</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>549</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>10805</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3594962</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.300559505218692</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>22127</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>22658</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.656456880572</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>475</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>461</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.0526315789474</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4928</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5160</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.5038759689922</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>452</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>452</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4323</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4920</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>87.8658536585366</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2016</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>256262</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>315843</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>81.1358808015375</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5480</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>220671</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.48333491940491</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3652293</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>59592</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>36273</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>943</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>10540</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3589614</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.293624885572655</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>20571</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>21135</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.3314407381121</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>375</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>365</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.3333333333333</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4807</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4979</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.5454910624623</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>445</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>447</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>99.5525727069351</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3383</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3718</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>90.9897794513179</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2017</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>222106</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>271590</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>81.7798888029751</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4744</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>204973</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.31445117161773</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3527430</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>42561</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>23282</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>1036</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>11513</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3623548</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.317727266204284</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>18234</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>18539</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.3548195695561</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>275</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>272</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.9090909090909</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4199</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4291</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.8559776275926</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>190</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>190</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3390</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3434</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.7186953989517</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2017</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>238652</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>296695</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.4368122145638</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4979</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>202372</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.46032059771115</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3824798</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>91366</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>31320</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>278</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>10028</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3634503</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.275911176851415</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>18718</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>19135</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.8207473216619</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>394</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>389</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.7309644670051</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4662</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4790</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.3277661795407</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>180</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>180</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3848</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4053</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>94.9420182580804</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2017</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>219618</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>258705</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>84.8912854409462</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4087</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>172433</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.37019596017004</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3617834</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>19909</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>10571</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>43</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>15623</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3660434</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.42680731301261</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>14169</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>14505</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.6835573940021</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>328</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>320</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.5609756097561</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6027</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6338</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.0930893026191</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>161</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>161</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1237</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1362</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>90.8223201174743</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2017</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>158903</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>199947</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>79.4725602284605</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3917</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>155970</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.51138039366545</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3568513</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>42632</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>18699</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>72</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>17593</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3617406</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.486342976154736</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>17196</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>17454</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.5218288071502</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>231</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>229</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.1341991341991</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4003</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4087</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.9447027159286</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>191</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>191</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>361</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>387</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>93.28165374677</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2017</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>254989</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>304851</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>83.6438128790786</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3897</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>197975</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.96843035736835</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3718456</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>58207</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>19691</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>76</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>13116</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3613315</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.362990771632144</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>17329</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>17563</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.6676535899334</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>210</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>206</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.0952380952381</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5093</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5234</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.3060756591517</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>323</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>323</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>541</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>589</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>91.8505942275042</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2017</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>249575</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>313005</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>79.7351480008307</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5669</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>214257</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.64588788230956</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3514720</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>74567</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>33998</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>986</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>8626</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3631581</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.237527401977266</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>17481</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>17835</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.0151387720774</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>335</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>328</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.910447761194</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4152</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4266</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.3277074542897</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>174</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>174</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3479</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3611</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>96.3445029077818</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2017</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>258745</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>311089</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>83.1739470055193</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4943</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>214230</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.30733323997573</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3710550</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>51461</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>33638</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>885</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>8538</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3628729</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.235288995127495</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>18757</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>19055</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.4361060089215</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>264</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>255</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.5909090909091</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4269</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4347</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>98.2056590752243</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>165</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>165</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3939</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4089</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>96.3316214233309</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2017</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>257000</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>317877</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.8488818001932</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5788</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>211639</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.73484565699139</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3762923</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>50415</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>23717</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>3140</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>19492</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3621515</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.538227785885189</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>21330</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>21605</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.7271464938672</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>255</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>250</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.0392156862745</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4471</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4553</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>98.198989677136</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>223</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>223</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>421</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>446</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>94.3946188340807</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2017</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>257383</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>321379</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.0870623158327</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5091</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>220611</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.30768184723337</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3799381</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>47069</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>27760</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>626</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>8615</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3625232</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.237639963456132</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>19565</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>19906</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.2869486586959</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>317</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>309</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.4763406940063</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4922</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5026</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.9307600477517</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>229</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>229</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4916</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>5031</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.7141721327768</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2017</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>250108</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>299889</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>83.4001914041529</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5258</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>205908</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.55356761272024</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3768680</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>25540</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>15121</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>134</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>12557</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3654966</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.343559967452502</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>23128</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>23747</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.393354950099</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>582</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>573</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.4536082474227</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5834</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6000</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.2333333333333</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>220</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>220</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3372</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3838</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>87.8582595101615</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2017</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>249234</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>313653</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>79.4616981186215</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5297</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>218315</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.42631060623411</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3688830</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>75554</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>32369</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>94</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>11856</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3646371</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.325145192302155</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>23499</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>24043</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.7373871813002</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>513</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>506</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.635477582846</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5568</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5721</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.325642370215</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>211</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>211</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>5144</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>5549</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>92.7013876374121</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2017</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>257814</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>321051</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.3031294093462</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5316</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>223759</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.3757703600749</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3727335</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>82124</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>22897</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>77</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>11202</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3640042</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.307743701858385</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>19232</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>19597</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.1374700209216</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>337</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>332</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.5163204747774</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4540</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4699</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.6163013407108</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>182</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>182</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3565</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3819</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>93.3490442524221</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2018</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>241745</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>302454</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>79.9278567980585</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4914</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>195530</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.51316933462896</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3694520</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>28915</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>17843</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>1328</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>28577</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3674743</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.777659825462624</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>17616</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>17882</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.5124706408679</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>245</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>244</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.5918367346939</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4520</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4642</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.3718224903059</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>159</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>159</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>2025</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2062</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.2056256062076</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2018</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>233600</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>288850</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.8724251341527</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3915</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>186827</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.09552152526134</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3754356</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>60436</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>49415</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>755</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>12696</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3685322</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.344501783019231</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>18705</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>19075</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.0602883355177</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>335</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>334</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.7014925373134</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4016</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4109</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.7366755901679</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>153</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>153</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4612</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4776</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>96.5661641541039</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2018</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>197810</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>237788</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>83.1875452083368</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>2616</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>153118</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.70848626549459</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3727867</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>23551</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>13688</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>134</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>12619</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3708589</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.340264181336891</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>13527</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>13824</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.8515625</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>278</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>276</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.2805755395683</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4584</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4741</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.6884623497153</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>148</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>148</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>829</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>913</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>90.7995618838992</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2018</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>222706</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>258748</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>86.0706169709524</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>2386</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>164030</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.4546119612266</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3685174</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>35754</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>10801</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>5993</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>28953</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3667929</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.789355519149907</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>14971</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>15167</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.707720709435</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>183</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>180</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.3606557377049</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4521</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4659</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.0379909851899</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>179</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>179</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>342</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>376</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>90.9574468085106</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2018</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>248111</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>306554</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.9354958669598</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4054</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>194105</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.08856031529327</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3694161</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>35560</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8837</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>3343</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>20029</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3665187</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.546465978407104</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>16493</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>16819</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.061715916523</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>303</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>298</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.3498349834984</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5743</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5967</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.2460197754315</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>212</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>212</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>720</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>785</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>91.7197452229299</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2018</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>240384</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>313023</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>76.7943569641847</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4907</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>196976</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.49116643652019</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3714300</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>41816</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>33003</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>630</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>10324</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3682185</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.280377004414498</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>17715</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>18092</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.9162060579262</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>339</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>338</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.7050147492625</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4224</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4325</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.6647398843931</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>155</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>155</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4282</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4396</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.4067333939945</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2018</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>254780</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>316883</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.4019149023457</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4624</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>209283</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.20944845018468</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3857982</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>41154</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>30191</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>1749</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>10509</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3679562</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.285604645335505</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>18864</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>19179</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.3575786015955</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>286</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>285</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.6503496503497</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4239</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4332</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.8531855955679</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>167</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>167</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4692</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4828</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.1830985915493</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2018</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>242672</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>299212</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>81.1036990495034</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4067</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>192318</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.11472665065153</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3693368</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>30577</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>17687</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>1585</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>29497</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3671997</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.803295863259148</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>18779</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>18955</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.0714850962807</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>151</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>149</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.6754966887417</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4009</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4090</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>98.0195599022005</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>187</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>187</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>442</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>470</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>94.0425531914894</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2018</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>257385</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>313533</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>82.0918372228761</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3653</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>204100</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.78980891719745</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3763826</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>32093</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>23219</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>1573</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>13322</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3676513</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.362354219881719</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>19404</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>19748</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.2580514482479</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>311</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>307</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.7138263665595</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4878</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5017</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.2294199720949</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>153</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>153</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>6725</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>6808</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.7808460634548</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2018</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>245965</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>299625</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>82.0909470171047</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3078</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>193416</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.59138850974066</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3724570</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>29131</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>15325</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>210</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>14508</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3703931</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.3916919618643</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>22394</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>22864</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.944366689993</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>447</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>443</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.1051454138702</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5563</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5737</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.9670559525885</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>177</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>177</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>2584</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2826</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>91.4366595895258</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2018</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>252615</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>324742</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>77.789445159542</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5988</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>217332</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.7552316271879</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3678987</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>38884</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>27925</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>196</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>13847</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3696456</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.374602051262074</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>27070</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>27968</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.7891876430206</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>843</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>839</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.5255041518387</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5720</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5862</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.5776185602184</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>202</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>202</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>6729</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>7282</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>92.4059324361439</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2018</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>232938</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>299131</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>77.8715679752349</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5305</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>201183</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.63690272040878</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3717798</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>45145</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>32700</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>128</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>14960</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3690262</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.405391270321728</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>19779</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>20236</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.7416485471437</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>415</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>413</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.5180722891566</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4486</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4617</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.1626597357591</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>123</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>123</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4375</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4607</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>94.964184935967</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2019</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>227720</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>286859</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>79.3839482114907</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4601</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>182212</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.52508067525739</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3907712</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>31865</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>28170</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>35808</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3717853</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.963136519921578</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>15582</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>15862</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.2347749338041</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>94</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>94</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4214</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4313</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.704613957802</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>237</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>237</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>300</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>304</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.6842105263158</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2019</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>256891</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>332505</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>77.259289333995</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5828</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>220865</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.63871595771172</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3775326</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>48655</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>43059</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>12566</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3727279</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.337136017990604</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>16403</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>16644</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.5520307618361</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>268</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>264</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.5074626865672</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4253</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4352</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.7251838235294</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>237</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>237</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4782</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4848</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.6386138613861</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2019</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>192226</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>244247</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>78.701478421434</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4303</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>151048</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.84876330702823</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3763202</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>14747</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>9968</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>49816</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3750140</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.32837707392257</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>12110</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>12425</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.4647887323944</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>170</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>163</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>95.8823529411765</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4507</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4701</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.8732184641566</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>172</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>172</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>907</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>930</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.5268817204301</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2019</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>196653</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>245257</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.1824208891082</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4096</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>157069</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.60777110696573</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>4090809</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>39536</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>21146</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>33754</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3714170</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.908789850760735</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>12259</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>12389</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.9506820566632</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>116</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>116</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5754</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6044</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.2018530774322</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>314</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>314</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>561</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>569</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.5940246045694</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2019</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>232403</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>283997</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>81.832906685634</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3095</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>176738</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.75117971234256</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3752785</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>29902</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>18566</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>15353</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3712125</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.41359059837694</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>15517</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>15650</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.150159744409</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>189</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>189</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5436</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5638</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.4171692089393</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>175</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>175</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>982</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1006</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.6143141153081</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2019</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>253764</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>330705</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>76.734249557763</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>6158</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>213297</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.88705420141868</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3363900</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>43087</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>36169</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>11261</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3724529</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.302346954473975</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>16068</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>16245</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.9104339796861</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>261</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>259</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.2337164750958</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4274</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4379</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.6021922813428</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>294</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>294</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4019</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4061</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.9657719773455</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2019</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>249341</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>309449</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.5757976273958</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4758</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>206131</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.30824087594782</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3748444</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>39450</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>34022</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>12036</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3722179</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.323358978705753</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>15647</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>15787</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.1131944004561</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>175</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>173</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.8571428571429</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4009</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4143</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.7656287714217</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>210</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>210</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3830</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3880</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.7113402061856</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2019</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>231276</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>298723</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>77.4215577642163</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5839</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>195523</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.98634943203613</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3998013</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>29910</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>18374</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>44392</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3717014</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.19429197737754</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>14880</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>15104</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.5169491525424</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>84</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>83</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.8095238095238</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4867</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4983</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.6720850893036</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>257</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>257</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>559</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>564</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.113475177305</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2019</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>247727</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>321043</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>77.1631837479715</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5683</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>210517</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.69954445484213</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3722105</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>38523</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>28870</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>17812</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3720914</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.478699588326954</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>18128</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>18380</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.6289445048966</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>191</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>187</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.9057591623037</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4607</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4726</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.4820143884892</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>204</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>204</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>7719</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>7752</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.5743034055727</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2019</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>259192</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>317003</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>81.7632640700561</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4179</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>207618</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.01283125740543</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3436760</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>23873</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>17131</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>33814</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3745659</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.902751692025355</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>18571</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>18964</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.9276523940097</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>391</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>370</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>94.6291560102302</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5970</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6255</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.4436450839329</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>241</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>241</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3126</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3238</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>96.5410747374923</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2019</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>251562</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>320873</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>78.399242067734</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5244</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>206508</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.53936893485967</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3763933</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>43569</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>27840</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>23315</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3736932</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.623907526280917</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>22465</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>22938</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.9379196093818</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>494</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>466</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>94.331983805668</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5654</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5890</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.9932088285229</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>193</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>193</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>6122</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>6357</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>96.3032877143307</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2019</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>234440</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>297662</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>78.760473288495</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4639</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>199102</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.32996152725739</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3677862</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>46269</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>39883</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>16795</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3731051</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.450141260465215</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>18237</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>18472</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.7278042442616</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>273</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>260</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>95.2380952380952</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4343</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4452</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.5516621743037</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>223</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>224</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>99.5535714285714</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4677</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4784</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.7633779264214</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2020</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>157373</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>192346</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>81.8176619217452</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5788</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>114418</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>5.05864461885368</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3768782</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>27827</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>21840</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>163450</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3759173</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>4.34803080358366</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3766</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>3804</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.0010515247108</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>59</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>59</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>3323</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>3417</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.2490488732807</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>230</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>230</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>65</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>67</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.0149253731343</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2020</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>169393</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>275884</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>61.4000811935451</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>19382</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>159269</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>12.1693487119276</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3766511</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>31648</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>26015</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>203850</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3768698</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>5.40902985593433</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>9974</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>10101</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.7426987426987</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>203</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>202</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.5073891625616</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4932</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5096</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.7817896389325</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>122</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>122</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>47</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>48</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.9166666666667</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2020</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>176598</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>228804</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>77.1830912046992</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5826</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>138297</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.2126727260895</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3728818</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>37072</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>27024</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>160595</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3784912</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>4.24303127787383</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>9924</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>10031</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.9333067490779</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>196</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>185</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>94.3877551020408</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4840</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4982</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.1497390606182</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>75</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>75</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>268</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>273</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.1684981684982</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2020</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>213378</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>270585</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>78.8580298242696</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4387</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>166802</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.63006438771717</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3751525</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>25766</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>18144</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>91374</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3757105</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>2.43203210982924</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>10996</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>11108</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.9917176809507</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>189</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>186</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.4126984126984</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4031</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4217</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.5892814797249</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>146</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>146</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>439</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>443</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.0970654627539</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2020</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>221754</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>281267</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>78.8411011601077</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4525</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>168151</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.69103365427503</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3812891</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>30733</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>20699</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>57016</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3754189</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.51873014384731</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>13305</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>13425</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.1061452513967</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>234</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>229</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.8632478632479</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4874</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5093</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.6999803652072</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>223</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>223</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>562</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>575</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.7391304347826</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2020</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>171791</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>243629</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>70.5133625307332</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>9777</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>150920</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>6.47826663132786</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3751044</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>36987</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>31747</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>207669</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3767138</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>5.51264647060978</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>9717</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>9825</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.9007633587786</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>179</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>175</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.7653631284916</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4755</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4879</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.4584955933593</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>172</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>172</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>47</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>49</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>95.9183673469388</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2020</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>177965</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>213213</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>83.4681750174708</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4789</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>131197</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.65023590478441</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3764222</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>48712</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>43043</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>185314</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3764452</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>4.92273510194844</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>7036</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>7157</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.3093474919659</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>212</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>210</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.0566037735849</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4991</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5147</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.9691082183796</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>200</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>201</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>99.5024875621891</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>53</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>55</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>96.3636363636364</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2020</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>195392</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>241523</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.899955697801</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>7599</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>145096</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>5.23722225285328</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3764904</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>33102</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>22660</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>178089</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3758674</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>4.73808050392239</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>8271</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>8430</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.1138790035587</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>220</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>217</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.6363636363636</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>3874</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4018</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.4161274265804</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>296</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>296</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>300</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>304</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.6842105263158</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2020</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>179823</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>213299</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>84.3055991823684</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4453</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>133754</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.32924622815019</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3771618</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>39807</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>33957</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>151749</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3762322</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>4.03338682866591</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>4250</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>4287</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.13692558899</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>84</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>83</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.8095238095238</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4801</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4940</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.1862348178138</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>287</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>287</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>56</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>60</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>93.3333333333333</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2020</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>200041</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>282688</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>70.7638810278469</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>9930</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>164853</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>6.02354825207913</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3809545</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>30871</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>23576</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>157944</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3781736</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>4.17649460459429</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>13282</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>13442</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.8097009373605</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>313</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>302</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.4856230031949</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5235</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5401</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.9264950935012</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>106</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>106</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1268</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1272</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.685534591195</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2020</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>202124</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>289408</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>69.8405019902698</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>11628</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>174634</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>6.65849719985799</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3805405</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>40431</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>29842</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>201209</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3777940</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>5.32589188817186</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>14443</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>14613</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.8366522959009</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>407</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>384</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>94.3488943488943</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6046</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6247</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.7824555786778</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>79</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>79</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>681</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>684</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.5614035087719</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2020</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>190803</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>268775</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>70.9898614082411</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>9472</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>163476</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>5.79412268467543</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3829052</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>44568</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>36256</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>210965</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3772481</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>5.59220841668918</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>12803</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>12975</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.6743737957611</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>330</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>322</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.5757575757576</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5204</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5392</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.513353115727</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>132</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>132</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>103</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>103</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2021</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>178109</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>256173</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>69.5268431880019</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>12116</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>152611</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>7.93913938051648</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3827048</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>23845</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>29665</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>163269</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3803250</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>4.29288108854269</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>5655</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>5902</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>95.8149779735683</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>86</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>85</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.8372093023256</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4241</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4335</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.8316032295271</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>35</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>36</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.2222222222222</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2021</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>252044</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>351924</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>71.6188722565099</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>17053</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>141748</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>12.0305048395745</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3797435</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>48726</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>22768</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>185917</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3829382</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>4.85501315878123</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2540</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2693</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>94.3186037875975</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>136</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>131</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.3235294117647</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5076</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5389</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>94.1918723325292</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>17</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>19</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>89.4736842105263</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2021</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>138050</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>268664</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>51.3838847035703</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>38113</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>148380</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>25.6860762906052</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3842719</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>77759</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>48186</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>237544</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3848326</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>6.17265792970762</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2484</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2808</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>88.4615384615385</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>207</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>201</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.1014492753623</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5661</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6012</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>94.1616766467066</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>3</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>3</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>573</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>598</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>95.819397993311</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2021</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>192847</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>250236</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>77.0660496491312</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5873</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>142299</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.12722506834201</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3812935</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>38666</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>27545</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>144713</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3797799</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>3.81044389131705</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>4621</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>4717</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.9648081407674</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>62</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>61</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.3870967741936</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4509</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4619</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.618532149816</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>86</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>91</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>94.5054945054945</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2021</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>198563</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>275958</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>71.9540654737315</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>10135</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>157263</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>6.44461825095541</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3812354</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>40451</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>30897</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>149094</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3793950</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>3.92978294389752</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>4267</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>4346</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.1822365393465</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>37</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>36</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.2972972972973</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4334</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4466</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.0443349753695</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>4</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>4</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>114</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>117</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.4358974358974</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2021</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>242498</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>379354</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>63.923933845432</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>41657</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>169931</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>24.5140674744455</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3880470</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>111876</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>23535</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>167077</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3824190</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>4.368951333485</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2004</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2124</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>94.3502824858757</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>107</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>103</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.2616822429907</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4530</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4684</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.7122117847993</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>17</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>19</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>89.4736842105263</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2021</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>180983</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>289307</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>62.557421700823</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>32562</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>174661</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>18.6429712414334</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3829984</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>49899</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>43317</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>146091</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3807372</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>3.83705611114438</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>4556</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>4757</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>95.7746478873239</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>101</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>99</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.019801980198</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4143</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4262</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.2078836227123</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>5</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>5</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>22</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>22</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2021</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>227309</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>281746</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.678696414501</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5482</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>165726</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.30786961611334</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3805571</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>35903</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>27537</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>168933</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3800582</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>4.44492448788107</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>6323</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>6500</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.2769230769231</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>59</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>58</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.3050847457627</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4324</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4442</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.3435389464205</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>4</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>4</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>62</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>63</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.4126984126984</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2021</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>169450</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>254034</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>66.7036695875355</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>15148</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>149472</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>10.134339541854</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3829399</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>37889</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>32592</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>152943</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3803480</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>4.02113327794546</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>5543</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>5814</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>95.3388372893017</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>91</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>90</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.9010989010989</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4793</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4956</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.7110573042776</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>6</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>6</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>23</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>23</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2021</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>168935</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>333919</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>50.5916105402807</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>50373</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>186776</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>26.9697391527819</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3875411</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>82844</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>56979</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>251715</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3844005</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>6.54824850644055</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>4068</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>4570</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>89.0153172866521</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>348</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>339</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.4137931034483</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6744</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>7315</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>92.1941216678059</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1372</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1462</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>93.844049247606</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2021</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>175423</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>330994</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>52.9988459005299</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>43714</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>178053</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>24.5511168023004</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3726025</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>43545</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>23508</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>270436</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3837484</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>7.04722156496288</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3816</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>4286</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>89.0340643957069</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>345</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>333</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.5217391304348</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6215</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6678</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>93.0667864630129</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>2961</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3035</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.5617792421746</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2021</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>194825</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>337022</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>57.8077988974014</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>37250</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>161921</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>23.0050456704195</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3733822</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>43924</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>18329</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>253068</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3832609</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>6.60302159703742</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3076</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>3304</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>93.0992736077482</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>204</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>193</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>94.6078431372549</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5685</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6112</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>93.0137434554974</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1850</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1872</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.8247863247863</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2022</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>165524</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>302319</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>54.751438050536</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>32664</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>161345</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>20.2448170070346</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3857052</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>48775</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>20399</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>282900</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3862735</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>7.32382625264223</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2213</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2282</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.9763365468887</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>66</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>60</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>90.9090909090909</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5087</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5329</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.4588102833552</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>44</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>44</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2022</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>258684</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>317831</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>81.3904244708666</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4058</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>174079</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.33112552346923</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3860503</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>54686</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>32428</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>85834</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3874809</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>2.21518015468633</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3079</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>3219</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>95.6508232370301</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>123</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>117</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>95.1219512195122</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5081</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5340</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.1498127340824</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>3</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>3</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1636</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1647</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.3321190042501</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2022</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>277826</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>281025</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.861667111467</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>427</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>155411</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.274755326199561</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3858599</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>65200</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>33950</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>46060</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3892705</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.18323890456636</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2447</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2525</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.9108910891089</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>69</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>66</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>95.6521739130435</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5938</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6401</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>92.7667551945009</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>6</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>6</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>503</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>539</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>93.3209647495362</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2022</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>157551</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>294835</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>53.4370071395865</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>34858</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>167002</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>20.8728039185159</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3826619</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>82498</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>37208</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>322767</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3855304</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>8.37202461855148</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>1711</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>1801</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>95.0027762354248</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>84</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>77</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>91.6666666666667</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5397</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5698</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>94.7174447174447</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>102</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>116</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>87.9310344827586</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2022</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>204465</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>286916</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>71.2630177473546</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>16408</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>156130</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>10.5091910587331</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3825798</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>83948</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>42915</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>269595</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3852254</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>6.99837030476184</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>1856</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>1986</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>93.4541792547835</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>122</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>118</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.7213114754098</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6780</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>7532</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>90.015932023367</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>238</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>260</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>91.5384615384615</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2022</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>192559</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>271123</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>71.0227461336736</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>8338</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>146828</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>5.67875337129158</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3849671</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>45458</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>28367</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>91365</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3871755</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>2.35978257921795</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2613</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2714</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.2785556374355</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>90</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>89</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.8888888888889</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4495</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4748</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>94.6714406065712</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1316</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1326</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.2458521870287</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2022</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>202121</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>302649</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>66.7839642622312</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>8627</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>160959</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>5.35974999844681</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3830724</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>96589</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>42575</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>98078</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3869012</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>2.53496241417706</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2882</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2998</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.1307538358906</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>98</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>90</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>91.8367346938775</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5088</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5275</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.4549763033175</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1572</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1573</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.9364272091545</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2022</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>198216</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>335441</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>59.0911665538798</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>25770</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>183658</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>14.0315150987161</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3841133</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>69070</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>28644</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>347351</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3859120</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>9.00078256182757</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2075</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2148</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.6014897579143</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>70</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>65</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>92.8571428571429</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5364</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5613</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.5638695884554</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>3</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>4</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>75</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>76</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>79</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>96.2025316455696</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2022</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>234174</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>300521</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>77.9226742889848</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>6539</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>157505</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.15161423446875</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3857763</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>45653</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>21715</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>187842</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3866109</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>4.85868349805968</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2695</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2824</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>95.4320113314448</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>116</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>108</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>93.1034482758621</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6302</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6696</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>94.115890083632</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>264</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>267</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.876404494382</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2022</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>301864</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>309662</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>97.4817704464868</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>560</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>178484</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.313753613769301</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3835540</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>60616</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>36050</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>44432</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3888916</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.14252917779659</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3860</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>4050</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>95.3086419753086</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>151</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>139</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>92.0529801324503</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6772</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>7179</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>94.3306867251706</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>50</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1841</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1888</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.510593220339</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2022</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>291131</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>306284</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>95.0526308915908</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>804</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>176877</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.454553164063163</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3854035</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>58260</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>33982</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>57689</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3883537</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.48547574028521</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>4308</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>4615</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>93.3477789815818</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>277</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>265</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>95.6678700361011</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>7748</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>8274</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>93.6427362823302</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2216</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2267</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.7503308337009</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2022</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>261065</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>306531</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>85.1675686961514</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>2528</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>177730</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.42238226523378</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3843143</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>50735</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>32013</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>72168</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3878489</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.8607246275547</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3772</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>3982</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>94.7262682069312</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>198</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>179</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>90.4040404040404</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6018</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6359</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>94.6375216228967</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1646</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1668</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.6810551558753</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2023</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>282258</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>295251</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>95.5993375128281</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>734</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>152146</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.482431348835986</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3907309</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>56200</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>19702</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>66268</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3902609</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.69804353959108</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2726</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2822</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.5981573352232</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>88</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>88</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5925</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6175</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.9514170040486</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>93</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>94</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.936170212766</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2023</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>244636</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>275473</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>88.8057994794408</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>1726</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>148689</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.16081216498867</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3950936</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>53332</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>36412</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>34873</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3910830</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.891703295719834</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3966</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>4127</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.0988611582263</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>130</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>128</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.4615384615385</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5801</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6023</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.3141291715092</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1386</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1395</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.3548387096774</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2023</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>192641</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>222431</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>86.6070826458542</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>2019</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>114244</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.76727005356955</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3932501</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>51007</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>17845</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>38903</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3919099</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.992651627325566</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2380</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2476</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.1227786752827</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>77</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>76</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.7012987012987</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5162</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5433</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.0119639241671</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>493</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>502</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.207171314741</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2023</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>280742</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>316505</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>88.7006524383501</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>2588</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>170553</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.51741687334729</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3913078</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>71117</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>25798</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>91495</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3898223</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>2.34709507383236</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2030</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2100</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.6666666666667</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>57</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>56</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.2456140350877</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5415</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5842</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>92.6908592947621</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>190</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>193</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.4455958549223</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2023</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>340276</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>392836</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>86.6203708417762</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3773</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>219239</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.72095293264428</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3879098</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>77071</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>33562</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>58357</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3895714</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.49797957447595</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2402</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2468</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.3257698541329</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>59</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>57</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.6101694915254</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6423</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6870</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>93.4934497816594</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>200</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>201</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.5024875621891</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2023</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>236320</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>257044</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>91.9375671091331</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>1057</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>135151</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.782088182847334</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3921842</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>48178</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>34960</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>31565</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3908952</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.807505438797918</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3396</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>3533</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.1222756863855</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>117</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>115</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.2905982905983</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5405</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5594</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.6213800500536</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1322</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1327</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.6232102486812</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2023</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>255923</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>273720</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>93.4981002484291</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>1182</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>148159</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.797791561768101</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3902343</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>61208</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>33110</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>34113</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3906620</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.873210089540319</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3167</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>3275</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.7022900763359</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>91</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>89</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.8021978021978</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5663</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5893</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.0970643135924</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1750</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1756</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.6583143507973</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2023</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>347816</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>395856</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>87.8642738773696</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3785</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>200181</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.89078883610333</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3906298</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>55421</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>19838</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>101747</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3900498</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>2.6085643422968</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2287</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2368</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.5793918918919</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>65</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>63</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.9230769230769</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5465</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5747</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.0930920480251</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>194</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>195</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.4871794871795</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2023</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>288028</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>304222</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>94.6769135696958</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>1175</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>163428</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.718971045353305</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3919164</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>65522</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>28185</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>45364</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3904701</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.16177909653005</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3412</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>3539</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.4114156541396</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>106</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>103</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.1698113207547</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6567</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6889</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.3258818406155</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1410</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1422</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.1561181434599</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2023</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>238896</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>283306</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>84.3243701157053</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3274</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>151040</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.16763771186441</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3939028</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>59560</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>25998</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>36962</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3917430</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.943526750956622</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>4295</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>4523</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>94.9590979438426</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>179</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>172</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.0893854748603</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6384</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6706</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.1983298538622</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2027</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2048</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.974609375</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2023</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>244566</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>290761</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>84.1123809589319</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3312</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>154920</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.13787761425252</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3931990</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>66585</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>27090</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>39770</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3914871</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.01586999929244</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>5316</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>5509</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.4966418587765</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>164</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>159</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.9512195121951</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6646</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6945</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.6947444204464</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2485</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2505</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.2015968063872</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2023</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>235256</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>252970</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>92.9975886468751</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>1102</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>134000</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.822388059701493</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3936163</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>69805</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>28989</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>40191</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3912655</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.02720531199403</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>4057</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>4218</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.1830251303935</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>123</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>122</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.1869918699187</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5771</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6002</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.1512829056981</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1221</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1230</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.2682926829268</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2024</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>246871</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>294232</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>83.9035183120803</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3361</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>150781</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.22906069067057</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3963688</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>93686</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>16589</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>36308</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3947578</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.91975383386978</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2665</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2753</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.8034871049764</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>72</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>71</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.6111111111111</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5403</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5607</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.3616907437132</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>207</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>209</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.0430622009569</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2024</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>222467</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>255341</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>87.1254518467461</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>2199</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>132720</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.65687160940325</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3995387</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>72257</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>31521</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>37509</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3957551</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.947783111323139</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3431</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>3507</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.8329056173367</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>65</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>65</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5172</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5377</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.1874651292542</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2059</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2079</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.037999037999</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2024</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>372993</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>424807</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>87.8029316842707</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>7498</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>141396</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>5.30283742114346</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3959357</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>64312</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>14739</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>30615</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3971100</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.770945078189922</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2692</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2727</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.7165383204987</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>24</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>23</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>95.8333333333333</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6180</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6550</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>94.3511450381679</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1127</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1142</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.6865148861646</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2024</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>223061</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>269041</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>82.9096680431607</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3167</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>134687</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.35137763852488</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3946411</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>66562</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>15640</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>51575</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3942855</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.30806230510633</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2141</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2210</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.8778280542986</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>59</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>57</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.6101694915254</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4901</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5087</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.3436209946924</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>250</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>256</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.65625</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2024</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>239566</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>299838</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>79.8984785117297</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4453</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>156842</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.83916297930401</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3937633</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>65224</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>15129</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>50495</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3920081</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.28811113851984</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2428</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2508</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.8102073365231</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>68</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>66</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.0588235294118</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6430</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6761</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.1042745156042</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>0</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>440</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>449</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.9955456570156</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2024</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>241167</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>283454</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>85.0815299837011</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3146</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>148103</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.12419734914215</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3960553</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>95256</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>28903</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>29523</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3955551</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.746368837110178</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3621</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>3704</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.7591792656587</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>69</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>69</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5524</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5709</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.7595025398494</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1756</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1764</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.546485260771</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2024</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>229820</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>261209</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>87.9831858779751</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>2089</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>131032</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.59426704927041</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3964169</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>185594</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>31214</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>27185</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3953162</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.687677358023779</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3320</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>3437</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.5958684899622</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>97</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>96</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.9690721649485</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5156</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5317</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.9719766785781</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2389</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2400</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.5416666666667</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2024</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>229362</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>271612</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>84.4447226190301</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>2854</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>132399</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.15560540487466</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3943333</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>58156</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>17575</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>49312</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3945357</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.24987421924049</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>1837</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>1873</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.077949813134</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>23</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>23</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4024</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>4178</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.3140258496888</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>196</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>199</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.4924623115578</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2024</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>256730</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>298164</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>86.1036208261225</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>2555</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>150787</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.69444315491389</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3963688</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>147844</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>22151</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>27776</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3950875</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.703034138007403</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3361</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>3473</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.7751223725885</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>84</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>82</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.6190476190476</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6034</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6274</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.174689193497</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1541</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1542</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.935149156939</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2024</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>264489</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>319120</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>82.8807345199298</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>7236</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>138599</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>5.22081688901074</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3953797</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>51592</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>16409</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>29022</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3967963</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.731408029762374</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>4485</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>4603</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.4364544862047</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>100</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>99</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5676</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5935</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.6360572872789</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2600</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2623</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.123141441098</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2024</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>226053</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>266673</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>84.7678617632831</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3680</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>143269</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.56859474136066</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3975250</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>66200</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>24618</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>34362</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3964308</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.866784316455735</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>5736</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>5898</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.2533062054934</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>141</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>139</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.5815602836879</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6755</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>7040</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.9517045454545</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2771</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2791</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.2834109638123</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2024</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>218663</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>245388</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>89.1090843888047</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>2188</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>123517</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.7714160803776</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3971245</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>58389</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>23529</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>41628</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3960552</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.05106560903632</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3915</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>3990</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.1203007518797</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>56</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>55</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.2142857142857</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5454</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5665</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.2753751103266</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2006</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2025</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.0617283950617</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2025</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>232329</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>244342</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>95.0835304614025</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>635</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>113276</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.560577704014972</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3981459</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>74742</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>21347</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>63764</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3979675</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.60224138905815</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2678</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2745</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.5591985428051</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>57</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>57</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5925</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6209</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.425994524078</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>123</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>128</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>96.09375</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2025</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>189812</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>243701</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>77.8872470773612</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5700</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>118220</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.82151920148875</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>4025477</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>71628</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>27721</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>23507</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3987971</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.589447616344251</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>4277</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>4404</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.1162579473206</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>118</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>117</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.1525423728814</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5830</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6089</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.7464279848908</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>8</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>8</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>2434</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2446</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.5094031071137</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2025</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>170299</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>181241</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>93.9627347013093</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>1018</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>75085</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.35579676366784</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3988137</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>63791</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>16571</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>30254</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3998413</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.756650200967234</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3037</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>3135</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.8740031897927</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>81</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>81</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6646</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>7187</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>92.4725198274663</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>7</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>7</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>824</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>855</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>96.3742690058479</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2025</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>209687</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>251828</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>83.2659593055578</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4119</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>118966</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.46233377603685</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3954639</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>78549</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>13282</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>87091</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3975385</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>2.19075636699339</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>1725</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>1767</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.6230899830221</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>33</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>31</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>93.9393939393939</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>8174</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>9213</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>88.7224573971562</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>260</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>263</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.8593155893536</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2025</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>234537</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>317422</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>73.8880732904462</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>13188</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>151797</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>8.68791873357181</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3968159</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>88546</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>18063</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>39539</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3973238</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.995132936914426</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2027</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2064</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.2073643410853</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>29</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>29</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6616</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6930</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.4689754689755</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>514</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>524</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.0916030534351</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2025</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>194541</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>286338</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>67.9410347212036</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>13491</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>142302</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>9.48054138381752</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3995916</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>85398</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>31668</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>21138</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3985726</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.530342527308701</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>4331</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>4441</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.5230803873002</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>100</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>100</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5773</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6024</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.8333333333333</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>4</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>4</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>2515</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2534</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.2501973164957</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2025</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>206061</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>238670</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>86.3372019943856</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>2245</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>114724</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.9568704020083</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3981655</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>78979</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>31442</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>21461</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3983224</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.538784662876102</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3636</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>3727</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.5583579286289</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>81</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>79</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.5308641975309</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5518</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5744</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.0654596100279</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>2420</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2429</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.629477151091</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2025</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>244665</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>273827</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>89.3502101691944</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>1942</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>126730</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.5323916988874</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3969687</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>77302</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>13573</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>98764</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3977681</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>2.48295426405486</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>1971</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2014</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.8649453823237</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>32</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>32</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6168</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6475</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.2586872586873</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>3</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>3</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>165</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>169</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.6331360946746</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2025</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>217574</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>245980</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>88.451906659078</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>1997</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>119053</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.677404181331</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3977732</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>67609</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>22378</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>35721</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3981666</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.897137027565848</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3485</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>3577</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.4280123008107</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>87</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>85</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.7011494252874</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6100</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6356</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.9723096286973</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>3</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>3</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>942</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>948</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.3670886075949</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2025</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>208467</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>223252</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>93.3774389479154</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>1625</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>100127</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.6229388676381</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3996139</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70207</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>21033</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>21310</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3995785</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.533311977496287</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>5746</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>5918</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.0936127069956</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>159</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>159</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6581</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>7020</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>93.7464387464387</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>5</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>5</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>2154</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2200</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.9090909090909</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2025</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>286049</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>356968</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.1329530938347</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>7132</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>139929</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>5.09687055578186</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>4010373</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>95416</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>32683</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>20995</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3992858</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.525813840612413</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>6337</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>6548</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.7776420281002</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>184</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>183</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.4565217391304</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6806</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>7196</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>94.5803224013341</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>9</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>9</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3319</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3382</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.1371969248965</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2025</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>206247</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>239871</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>85.9824655752467</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>2813</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>107229</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.62335748724692</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>4014945</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>78659</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>29688</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>24267</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3990273</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.608153878193297</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>4849</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>5037</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.2676196148501</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>169</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>169</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6276</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>6601</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.0765035600667</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>7</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>7</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>2495</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2529</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.6555950968762</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2015</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>963</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>982</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.0651731160896</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>19</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>982</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.93482688391039</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8303</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>13</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>6</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8249</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>379</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>379</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>3</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>3</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>14</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>14</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2015</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1183</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1204</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.2558139534884</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>21</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1204</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.74418604651163</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8282</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>114</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>60</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>54</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8239</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>478</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>479</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.7912317327766</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>14</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>15</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>93.3333333333333</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2015</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1129</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1144</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.6888111888112</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>15</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1144</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.31118881118881</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8240</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>6</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>5</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8179</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>361</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>363</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.4490358126722</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>7</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>8</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>87.5</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2015</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>814</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>826</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.547215496368</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>12</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>826</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.45278450363196</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8280</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>24</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>12</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8232</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>401</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>403</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.5037220843672</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>11</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>12</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>91.6666666666667</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2015</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>924</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>933</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>99.0353697749196</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>9</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>933</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.964630225080386</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8271</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>18</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>16</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8225</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>424</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>425</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.7647058823529</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2015</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>846</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>856</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.8317757009346</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>10</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>856</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.16822429906542</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8306</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>23</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>4</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8248</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.21241513094083E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>357</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>360</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.1666666666667</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>3</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>3</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>22</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>23</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.6521739130435</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2015</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>861</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>880</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>97.8409090909091</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>19</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>880</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.15909090909091</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8310</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>36</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>8</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8260</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>440</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>442</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.5475113122172</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>21</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>21</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2015</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>931</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>943</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.7274655355249</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>12</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>943</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.27253446447508</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8283</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>68</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>11</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>4</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>3</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8235</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>3.64298724954463E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>424</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>428</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.0654205607477</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>4</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>3</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>75</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>13</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>14</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>92.8571428571429</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>2</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2015</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>833</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>845</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.5798816568047</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>12</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>845</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.42011834319527</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8303</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>19</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>11</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8257</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.21109361753664E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>308</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>310</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.3548387096774</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>17</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>18</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>94.4444444444444</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2015</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>900</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>916</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.2532751091703</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>16</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>916</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.74672489082969</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8180</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>7</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8126</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>410</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>411</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.7566909975669</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>5</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>5</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>16</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>17</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>94.1176470588235</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>7</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>7</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2015</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1129</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1144</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.6888111888112</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>15</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1144</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.31118881118881</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8092</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>69</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>3</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>2</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8050</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>379</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>382</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.2146596858639</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>3</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>3</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>10</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>12</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>83.3333333333333</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>4</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2015</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>760</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>767</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>99.0873533246415</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>7</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>767</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.91264667535854</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8306</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>7</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>6</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>1</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8250</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.21212121212121E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>425</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>425</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>14</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>14</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2016</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>710</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>717</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>99.023709902371</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>7</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>717</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.97629009762901</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8546</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>3</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8484</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>160</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>162</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.7654320987654</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>14</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>14</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>50</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2016</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>561</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>572</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.0769230769231</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>11</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>572</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.92307692307692</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8558</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>22</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>3</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8501</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>153</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>155</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.7096774193548</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>7</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>8</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>87.5</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2016</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>505</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>511</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.825831702544</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>6</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>511</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.17416829745597</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8491</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>3</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>10</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8426</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>232</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>233</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.5708154506438</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>10</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>10</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>3</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2016</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>537</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>548</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>97.992700729927</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>11</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>548</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.00729927007299</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8497</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>5</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8457</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.18245240629065E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>224</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>225</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.5555555555556</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>8</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>8</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2016</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>608</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>632</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>96.2025316455696</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>24</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>632</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.79746835443038</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8510</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>5</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>18</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8455</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.18273211117682E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>219</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>221</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.0950226244344</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>5</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>3</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2016</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>551</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>558</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.7455197132616</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>7</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>558</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.25448028673835</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8561</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>25</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>7</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8495</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>124</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>125</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.2</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>8</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>8</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2016</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>679</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>688</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.6918604651163</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>9</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>688</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.30813953488372</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8540</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>69</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>27</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>2</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8487</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>228</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>229</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.5633187772926</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>11</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>12</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>91.6666666666667</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2016</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>601</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>611</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.3633387888707</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>10</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>611</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.6366612111293</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8508</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>3</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>8</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8469</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.18077695123391E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>276</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>278</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.2805755395683</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>7</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>8</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>87.5</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2016</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>596</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>605</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.5123966942149</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>9</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>605</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.48760330578512</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8552</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>68</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>2</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8489</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>2.35599010484156E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>127</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>128</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.21875</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>17</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>19</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>89.4736842105263</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2016</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>718</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>729</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.4910836762689</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>11</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>729</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.50891632373114</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8434</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>1</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>4</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8367</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>228</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>230</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.1304347826087</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>8</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>10</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>80</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>5</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>80</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2016</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>821</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>827</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>99.2744860943168</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>6</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>827</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.725513905683192</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8350</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>71</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>7</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>5</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8298</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>132</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>133</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.2481203007519</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>19</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>21</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>90.4761904761905</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2016</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>589</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>595</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.9915966386555</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>6</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>595</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.00840336134454</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8572</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>15</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>2</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8513</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.17467402795724E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>94</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>94</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>23</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>24</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.8333333333333</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>4</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2017</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1066</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1074</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>99.2551210428305</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>8</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1074</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.74487895716946</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>17624</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>140</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>14</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>8</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>17492</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>122</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>124</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.3870967741936</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>20</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>22</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>90.9090909090909</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2017</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1080</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1084</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>99.6309963099631</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1084</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.3690036900369</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>17564</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>160</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>26</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>22</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>2</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>17466</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.14508187335394E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>526</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>530</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.2452830188679</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>4</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>4</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>26</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>30</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>86.6666666666667</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2017</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1152</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1166</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.7993138936535</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>14</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1166</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.20068610634648</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>17745</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>140</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>19</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>31</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>17596</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>158</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>160</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.75</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>24</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>27</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>88.8888888888889</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>4</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2017</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1240</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1250</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>99.2</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>10</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1250</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.8</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>17518</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>140</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>18</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>30</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>17424</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>142</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>144</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.6111111111111</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>16</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>16</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2017</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1294</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1310</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.7786259541985</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>16</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1310</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.22137404580153</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>17500</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>140</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>30</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>34</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>6</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>17404</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>3.44748333716387E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>120</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>124</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.7741935483871</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>4</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>4</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>18</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>20</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>90</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2017</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1120</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1134</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.7654320987654</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>14</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1134</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.23456790123457</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>17582</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>140</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>34</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>22</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>2</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>17454</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.14586914174401E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>372</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>374</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.4652406417112</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>36</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>36</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2017</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1194</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1208</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.841059602649</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>14</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1208</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.15894039735099</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>16896</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>140</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>44</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>30</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>2</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>16736</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.19502868068834E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>210</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>214</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.1308411214953</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>4</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>4</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>34</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>42</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>80.9523809523809</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>6</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>6</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2017</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1236</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1250</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.88</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>14</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1250</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.12</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>17586</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>136</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>18</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>6</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>2</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>17452</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.14600045840018E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>172</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>172</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>20</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>22</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>90.9090909090909</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2017</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1508</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1528</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.6910994764398</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>20</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1528</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.30890052356021</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>17450</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>140</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>24</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>10</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>4</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>17346</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>2.30600714862216E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>138</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>140</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.5714285714286</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>34</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>38</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>89.4736842105263</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2017</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1495</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1511</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.9410986101919</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>16</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1511</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.05890138980807</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>17595</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>140</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>18</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>46</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>17456</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>228</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>230</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.1304347826087</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>26</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>28</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>92.8571428571429</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>12</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>12</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2017</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1286</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1303</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.695318495779</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>17</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1303</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.30468150422103</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>17493</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>140</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>35</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>14</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>17351</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>281</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>285</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.5964912280702</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>4</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>4</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>28</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>29</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.551724137931</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>8</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>9</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>88.8888888888889</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2017</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>976</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1004</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>97.2111553784861</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>28</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1004</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.78884462151394</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>17624</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>140</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>36</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>40</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>17540</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>258</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>258</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>18</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>18</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>4</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2018</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>545</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>554</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.3754512635379</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>9</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>554</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.62454873646209</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9032</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>69</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>5</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>12</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8995</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>275</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>276</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.6376811594203</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>12</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>13</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>92.3076923076923</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2018</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>667</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>680</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.0882352941177</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>13</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>680</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.91176470588235</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9062</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>7</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>4</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8988</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>221</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>223</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.1031390134529</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>23</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>25</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>92</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2018</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>449</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>457</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.2494529540481</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>8</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>457</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.75054704595186</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9152</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>2</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>2</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9117</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>93</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>93</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>14</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>14</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2018</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>528</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>536</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.5074626865672</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>8</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>536</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.49253731343284</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8982</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>8</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8952</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>58</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>60</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.6666666666667</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>18</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>20</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>90</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2018</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>623</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>632</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.5759493670886</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>9</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>632</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.42405063291139</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8940</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>69</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>13</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>9</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8903</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>66</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>66</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>16</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>16</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2018</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>640</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>649</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.613251155624</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>9</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>649</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.38674884437596</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9023</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>7</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>5</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8972</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>98</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>98</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>25</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>25</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2018</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>554</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>560</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.9285714285714</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>6</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>560</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.07142857142857</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9039</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>10</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>14</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8983</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>96</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>96</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>14</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>14</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2018</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>492</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>500</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.4</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>8</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>500</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.6</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9021</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>2</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>5</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8970</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>626</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>627</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.8405103668262</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>15</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>16</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>93.75</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2018</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>582</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>587</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>99.1482112436116</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>587</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.851788756388416</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9040</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>2</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>8</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8985</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>97</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>98</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.9795918367347</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>14</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>15</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>93.3333333333333</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2018</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>595</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>606</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.1848184818482</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>11</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>606</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.81518151815182</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9179</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>71</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>5</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>16</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9115</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>104</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>105</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.0476190476191</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>19</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>20</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>2</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2018</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>815</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>829</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.3112183353438</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>14</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>829</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.68878166465621</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9320</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>6</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>6</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9270</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>123</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>125</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.4</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>16</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>18</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>88.8888888888889</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>4</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2018</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>659</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>673</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>97.9197622585438</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>14</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>673</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.08023774145617</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9070</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>7</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>4</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9026</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>143</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>144</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.3055555555556</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>12</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>13</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>92.3076923076923</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2019</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>423</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>429</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.6013986013986</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>6</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>429</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.3986013986014</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9264</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>2</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>3</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9203</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>74</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>74</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>13</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>13</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2019</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>573</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>580</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.7931034482759</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>7</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>580</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.20689655172414</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9312</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>6</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>1</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9221</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>67</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>67</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>10</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>10</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2019</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>500</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>508</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.4251968503937</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>8</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>508</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.5748031496063</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9312</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>0</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>9</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>9</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9364</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>69</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>69</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>17</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>17</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2019</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>445</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>447</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>99.5525727069351</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>2</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>447</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.447427293064877</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9284</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>18</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>9</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9235</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>63</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>63</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>16</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>16</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2019</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>484</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>489</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.9775051124744</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>489</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.02249488752556</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9244</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>5</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>8</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9169</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>84</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>84</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>16</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>16</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2019</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>600</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>605</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>99.1735537190083</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>605</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.826446280991736</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9291</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>0</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>4</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>4</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9200</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>118</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>119</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.1596638655462</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>11</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>12</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>91.6666666666667</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>2</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2019</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>506</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>526</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>96.1977186311787</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>20</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>526</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.80228136882129</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9287</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>69</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>10</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>7</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9219</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>131</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>131</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>20</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>20</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2019</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>412</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>424</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>97.1698113207547</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>12</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>424</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.83018867924528</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9253</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>3</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>3</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9210</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>34</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>34</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>8</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>8</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2019</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>446</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>455</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.021978021978</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>9</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>455</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.97802197802198</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9294</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>5</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>4</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9199</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>68</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>69</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.5507246376812</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>18</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>19</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>94.7368421052632</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2019</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>535</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>542</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.7084870848709</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>7</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>542</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.29151291512915</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9296</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>4</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>6</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9315</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>121</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>121</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>8</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>8</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>7</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>7</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2019</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>552</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>558</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.9247311827957</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>6</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>558</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.0752688172043</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9249</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>4</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>1</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9587</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>112</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>112</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>13</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>13</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>6</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>6</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2019</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>504</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>508</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>99.2125984251968</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>508</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.78740157480315</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9316</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>69</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>10</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>1</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9253</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>68</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>68</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>15</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>15</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2020</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>479</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>507</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>94.4773175542406</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>28</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>507</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>5.52268244575937</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9459</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>4</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>2</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8995</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.11172873818788E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>39</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>39</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>15</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>15</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2020</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>954</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>982</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>97.1486761710794</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>28</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>982</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.85132382892057</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9513</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>13</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>6</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8988</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.011125945705385</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>55</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>55</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>19</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>19</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2020</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>778</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>820</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>94.8780487804878</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>42</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>820</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>5.1219512195122</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9674</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>0</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9117</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.09685203466052E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>192</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>193</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.4818652849741</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>14</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>15</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>93.3333333333333</Gas_Emergency_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2020</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>478</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>512</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>93.359375</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>34</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>512</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>6.640625</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9456</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>2</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>29</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8952</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>34</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>35</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.1428571428571</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>14</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>15</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>93.3333333333333</Gas_Emergency_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2020</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>507</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>560</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>90.5357142857143</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>53</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>560</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>9.46428571428571</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9471</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>9</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>12</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8903</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>55</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>56</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.2142857142857</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>10</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>11</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>90.9090909090909</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2020</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1377</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1412</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>97.5212464589235</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>35</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1412</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.47875354107649</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9501</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>9</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>6</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8972</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>48</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>48</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>21</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>21</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2020</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>982</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1004</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>97.808764940239</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>22</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1004</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.19123505976096</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9499</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>0</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>32</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>1</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8983</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>75</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>75</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>42</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>42</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2020</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>537</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>555</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>96.7567567567568</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>18</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>555</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.24324324324324</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9469</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>2</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>2</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8970</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>41</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>41</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>12</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>12</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2020</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>745</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>772</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>96.5025906735751</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>27</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>772</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.49740932642487</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9472</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>7</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8985</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>50</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>51</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.0392156862745</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>34</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>35</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.1428571428571</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2020</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>941</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>977</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>96.3152507676561</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>36</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>977</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.68474923234391</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9646</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>80</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>3</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>2</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9115</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>229</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>229</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>10</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>10</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2020</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>959</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>995</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>96.3819095477387</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>36</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>995</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.61809045226131</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9588</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>17</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9270</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>128</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>128</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>17</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>17</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2020</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>934</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>981</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>95.2089704383282</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>46</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>981</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.68909276248726</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9532</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>7</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>8</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9026</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>147</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>149</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.6577181208054</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>24</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>26</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>92.3076923076923</Gas_Emergency_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2021</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1096</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1196</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>91.6387959866221</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>41</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1237</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.31447049312854</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9762</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>3</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>4</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9658</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>232</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>232</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>16</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>16</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2021</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>927</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1031</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>89.9127061105723</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>47</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1078</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.35992578849722</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9768</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>0</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>13</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>7</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9685</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>181</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>181</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>28</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>28</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2021</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>773</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>872</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>88.6467889908257</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>60</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>932</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>6.43776824034335</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9878</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>7</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9808</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>294</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>294</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>17</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>17</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2021</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1178</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1335</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>88.2397003745318</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>54</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1389</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.88768898488121</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9703</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>7</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>3</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9637</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>253</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>253</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>17</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>17</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2021</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>851</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>941</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>90.4357066950053</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>32</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>973</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.28879753340185</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9652</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>1</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9615</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>353</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>353</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>15</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>15</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2021</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>862</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>983</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>87.6907426246185</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>38</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1021</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.72184133202742</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9781</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>13</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>7</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9683</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>185</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>186</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.4623655913979</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>39</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>40</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.5</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2021</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1009</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1123</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>89.8486197684773</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>45</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1168</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.8527397260274</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9774</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>0</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>13</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>4</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9680</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>221</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>221</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>45</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>45</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2021</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1339</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1497</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>89.4455577822311</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>58</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1556</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.72750642673522</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9732</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>0</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>4</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>8</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9658</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>254</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>254</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>14</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>14</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2021</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>996</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1120</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>88.9285714285714</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>49</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1169</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.19161676646707</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9739</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>0</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>3</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9662</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>241</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>241</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>28</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>28</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2021</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1162</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1295</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>89.7297297297297</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>52</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1348</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.85756676557863</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9871</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>8</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9745</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>284</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>284</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>15</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>15</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>3</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>3</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>8</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>8</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2021</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1058</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1212</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>87.2937293729373</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>58</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1271</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.5633359559402</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9603</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>0</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>1</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>5</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9516</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>205</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>205</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>19</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>19</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>2</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2021</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>948</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1055</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>89.8578199052133</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>46</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1102</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.17422867513612</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9796</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>0</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>13</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>11</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9723</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>214</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>220</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.2727272727273</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>6</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>6</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>37</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>43</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>86.046511627907</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>3</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>3</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2022</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1042</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1133</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>91.9682259488085</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>25</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1133</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.20653133274492</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>11921</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>0</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>3</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>11921</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>8.38855800687862E-03</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>196</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>196</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>19</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>19</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2022</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1105</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1190</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>92.8571428571429</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>26</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1190</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.18487394957983</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>12409</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>6</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>5</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>12409</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>8.05866709646224E-03</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>308</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>309</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.6763754045307</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>0</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>9</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>10</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>90</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2022</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>767</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>848</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>90.4481132075472</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>25</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>848</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.94811320754717</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>13236</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>5</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>4</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>13236</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>7.5551526140828E-03</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>270</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>271</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.6309963099631</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>0</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>39</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>40</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.5</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2022</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>768</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>919</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>83.5690968443961</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>56</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>919</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>6.09357997823721</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>11872</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>69</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>14</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>12</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>11872</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>231</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>231</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>24</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>24</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>4</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>4</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2022</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>831</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>962</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>86.3825363825364</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>36</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>962</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.74220374220374</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>11745</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>20</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>10</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>11745</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>192</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>192</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>27</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>27</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2022</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>926</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1006</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>92.0477137176938</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>24</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1006</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.38568588469185</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>12311</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>15</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>3</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>12311</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>2.43684509787994E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>263</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>264</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.6212121212121</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>0</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>12</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>13</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>92.3076923076923</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2022</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1050</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1169</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>89.8203592814371</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>27</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1169</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.30966638152267</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>12260</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>2</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>20</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>12260</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>202</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>202</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>25</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>25</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>8</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>8</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2022</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1026</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1175</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>87.3191489361702</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>58</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1175</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.93617021276596</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>12022</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>16</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>12022</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>203</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>203</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>12</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>12</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2022</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1084</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1204</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>90.0332225913621</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>28</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1204</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.32558139534884</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>12220</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>10</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>7</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>12220</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>8.18330605564648E-03</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>232</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>232</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>36</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>36</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2022</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1091</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1215</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>89.7942386831276</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>31</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1215</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.55144032921811</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>12902</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>11</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>12902</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>380</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>380</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>22</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>22</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2022</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1242</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1386</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>89.6103896103896</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>35</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1386</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.52525252525253</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>12633</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>12</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>11</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>12633</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>7.91577614185071E-03</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>333</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>334</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.7005988023952</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>0</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>26</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>27</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.2962962962963</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>8</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>9</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>88.8888888888889</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2022</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1017</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1163</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>87.4462596732588</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>42</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1163</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.61134995700774</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>12549</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>16</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>11</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>2</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>12549</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.59375249023827E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>272</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>272</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>16</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>16</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>4</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2023</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>780</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>838</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>93.0787589498807</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>18</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>838</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.14797136038186</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>13867</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>100</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>13</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>17</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>13820</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>222</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>222</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>12</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>12</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2023</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>860</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>932</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>92.274678111588</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>23</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>932</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.46781115879828</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>14247</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>100</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>19</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>6</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>14195</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>7.04473406128919E-03</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>260</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>263</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.8593155893536</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>3</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>3</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>15</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>15</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>3</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2023</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>613</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>700</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>87.5714285714286</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>34</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>700</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.85714285714286</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>14940</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>100</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>3</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>15</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>14872</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>264</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>281</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>93.9501779359431</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>17</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>17</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>18</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>18</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2023</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>734</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>794</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>92.4433249370277</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>13</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>794</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.63727959697733</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>13652</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>99</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>6</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>49</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>13597</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>203</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>204</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.5098039215686</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>14</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>15</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>93.3333333333333</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2023</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>967</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1029</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>93.9747327502429</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>18</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1029</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.74927113702624</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>13505</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>117</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>14</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>18</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>13459</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>256</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>257</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.6108949416342</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>15</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>16</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>93.75</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2023</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>805</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>861</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>93.4959349593496</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>15</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>861</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.74216027874564</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>14193</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>100</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>5</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>2</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>14104</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>234</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>242</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.6942148760331</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>8</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>8</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>20</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>20</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2023</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>783</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>855</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>91.5789473684211</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>22</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>855</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.57309941520468</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>14000</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>100</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>13</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>5</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>13928</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>288</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>295</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.6271186440678</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>6</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>6</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>30</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>31</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.7741935483871</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2023</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>770</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>824</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>93.4466019417476</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>824</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.606796116504854</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>13799</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>100</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>9</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>21</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>13742</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>262</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>262</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>22</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>22</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2023</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>824</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>888</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>92.7927927927928</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>13</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>888</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.46396396396396</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>13946</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>100</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>11</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>14</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>13861</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>206</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>208</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.0384615384615</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>24</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>24</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2023</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>893</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>974</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>91.6837782340862</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>25</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>974</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.56673511293635</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>14740</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>100</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>4</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>16</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>14663</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>392</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>410</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>95.609756097561</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>18</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>18</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>24</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>24</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2023</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>952</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1044</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>91.1877394636015</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>31</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1044</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.96934865900383</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>14582</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>100</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>6</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>6</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>14509</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>311</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>313</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.3610223642172</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>38</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>39</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.4358974358974</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>2</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2023</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>822</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>920</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>89.3478260869565</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>30</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>920</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.26086956521739</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>14379</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>100</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>9</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>8</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>2</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>14309</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.39772171360682E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>298</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>303</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.3498349834984</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>4</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>4</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>11</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>12</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>91.6666666666667</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>5</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>5</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2024</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>708</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>813</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>87.0848708487085</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>30</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>813</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.690036900369</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15249</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>54</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>4</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>22</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15230</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>281</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>287</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.9094076655052</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>6</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>6</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>21</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>21</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>3</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>3</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2024</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>542</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>671</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.7749627421759</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>66</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>671</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>9.83606557377049</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15421</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>111</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>3</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>8</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15405</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>263</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>264</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.6212121212121</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>19</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>19</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2024</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>925</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1189</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>77.7964676198486</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>50</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1189</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.20521446593776</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15687</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>143</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>6</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>36</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15660</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>224</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>228</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.2456140350877</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>5</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>5</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>28</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>28</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2024</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>704</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>778</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>90.4884318766067</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>25</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>778</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.2133676092545</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15116</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>130</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>10</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>20</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15104</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>263</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>263</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>22</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>22</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>8</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>8</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2024</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>776</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>864</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>89.8148148148148</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>29</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>864</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.35648148148148</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15038</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>116</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>3</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>82</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15019</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>245</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>253</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.8379446640316</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>8</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>8</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>24</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>25</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2024</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>615</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>717</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>85.7740585774059</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>57</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>717</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>7.94979079497908</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15398</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>61</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>15</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>16</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15375</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>289</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>293</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.6348122866894</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>4</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>4</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>18</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>19</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>94.7368421052632</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2024</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>584</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>723</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.774550484094</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>77</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>723</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>10.6500691562932</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15278</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>60</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>12</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>20</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15251</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>304</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>307</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.0228013029316</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>3</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>3</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>16</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>16</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2024</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>690</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>749</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>92.1228304405874</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>22</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>749</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.93724966622163</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15165</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>61</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>11</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>20</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15155</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>291</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>295</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.6440677966102</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>4</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>4</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>16</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>16</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2024</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>797</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>911</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>87.4862788144896</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>42</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>911</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.61031833150384</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15287</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>67</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>12</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>25</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15261</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>245</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>250</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>5</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>5</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>40</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>41</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>97.5609756097561</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2024</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>696</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>841</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>82.7586206896552</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>43</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>841</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>5.11296076099881</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15597</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>47</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>7</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>10</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15569</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>322</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>332</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.9879518072289</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>10</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>10</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>24</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>24</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2024</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>739</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>886</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>83.4085778781038</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>72</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>886</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>8.12641083521445</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15528</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>49</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>12</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>7</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15497</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>356</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>363</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.0716253443526</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>7</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>7</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>53</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>54</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>98.1481481481482</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>6</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>6</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2024</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>494</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>602</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>82.0598006644518</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>60</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>602</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>9.96677740863787</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15469</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>120</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>13</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>7</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15456</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>255</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>258</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.8372093023256</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>3</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>3</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>18</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>18</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>3</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2025</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>785</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>856</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>91.7056074766355</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>38</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>856</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.4392523364486</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15792</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>164</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>24</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>25</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>25</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15792</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.158308004052685</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>261</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>262</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.618320610687</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>22</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>22</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>3</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>3</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2025</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>451</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>494</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>91.2955465587045</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>23</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>494</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.65587044534413</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15859</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>54</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>5</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>8</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>2</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15859</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.26111356327637E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>252</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>257</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.0544747081712</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>5</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>5</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>13</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>13</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2025</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>519</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>554</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>93.6823104693141</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>10</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>554</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.80505415162455</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>16069</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>65</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>15</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>7</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>16069</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>4.35621382786732E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>179</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>181</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.8950276243094</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>22</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>23</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>95.6521739130435</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2025</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>714</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>793</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>90.0378310214376</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>37</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>793</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.66582597730139</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15720</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>140</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>18</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>22</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>391</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15720</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>2.48727735368957</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>203</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>205</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.0243902439024</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>26</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>28</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>92.8571428571429</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>4</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>4</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2025</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>795</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>874</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>90.9610983981693</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>39</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>874</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.46224256292906</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15656</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>149</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>26</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>12</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15656</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>255</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>261</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.7011494252874</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>6</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>6</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>36</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>36</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2025</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>585</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>637</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>91.8367346938775</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>32</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>637</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>5.02354788069074</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15851</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>84</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>27</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>16</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>33</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15851</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.208188757807078</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>290</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>294</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.6394557823129</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>4</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>4</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>19</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>19</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2025</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>682</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>750</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>90.9333333333333</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>42</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>750</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>5.6</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15855</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>130</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>17</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>3</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>5</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15855</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>3.15357931251971E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>340</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>349</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.4212034383954</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>9</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>9</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>19</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>19</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>3</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>3</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>8</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>8</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2025</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>716</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>787</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>90.9783989834816</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>55</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>787</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>6.98856416772554</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15622</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>159</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>26</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>23</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>7</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15622</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>4.48086032518243E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>201</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>205</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.0487804878049</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>4</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>4</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>28</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>29</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>96.551724137931</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2025</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>690</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>739</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>93.3694181326116</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>29</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>739</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.92422192151556</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15800</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>143</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>13</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>13</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>2</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15800</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.26582278481013E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>319</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>329</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.9604863221884</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>10</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>10</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>43</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>43</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2025</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>640</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>697</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>91.8220946915352</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>25</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>697</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.58680057388809</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>16032</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>127</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>10</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>9</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>5</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>16032</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.031187624750499</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>308</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>308</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>25</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>25</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2025</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>891</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1002</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>88.9221556886228</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>39</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1002</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.89221556886228</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15931</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>133</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>10</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>8</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>6</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15931</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>3.76624191827255E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>336</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>337</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.7032640949555</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>35</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>35</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>7</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>7</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
<Service_Quality_Indicators>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2025</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>564</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>601</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>93.8435940099834</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>19</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>601</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.16139767054908</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15887</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>120</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>9</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>5</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15887</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>6.29445458551017E-03</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>279</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>280</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.6428571428571</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>16</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received>16</Gas_Emergency_Response_Total_No_of_Calls_Received>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</Service_Quality_Indicators>
</dataroot>
